Terms of Use

These Terms of Use govern your access to and use of the zaha.health website, the Zaha Health platform, and related services. Please read them carefully. By using the Site or the Platform, you agree to these Terms.

Effective date: 11 September 2026

Last updated: 11 September 2026

Zaha is not a crisis service. If you or someone you know is in immediate danger or experiencing a mental-health emergency, call 988 (Suicide and Crisis Lifeline) or 911 immediately. Do not use Zaha or wait for a session. See zaha.health/crisis-safety for additional resources.

1. Acceptance and eligibility

1.1 Acceptance. By accessing zaha.health (the "Site") or using the Zaha Health platform (the "Platform"), you agree to be bound by these Terms of Use (the "Terms"), the Company's Privacy Policy, and, where applicable, the Patient Consent. If you do not agree, do not use the Site or the Platform.

1.2 Eligibility. The Platform is intended for individuals eighteen (18) years of age or older who reside in a state where the matched Provider is licensed to practice and where Zaha Health Operations LLC (the "Company," "we," "us") offers services. Zaha does not knowingly collect information from or provide services to minors under eighteen (18). If you are between eighteen (18) and the age of majority in your state, use of the Platform requires the additional consent of a parent or legal guardian where required by applicable state law.

1.3 Capacity. By using the Platform, you represent that you have the legal capacity to enter into these Terms and any other agreements you accept in connection with your use.

2. About Zaha

2.1 What Zaha is. Zaha Health is a coordinated Muslim mental health and spiritual care platform. We match adult clients with (a) licensed mental health counselors ("Counselors") and (b) vetted spiritual-care providers (imams, Muslim chaplains and spiritual advisors; together, "Spiritual-Care Providers," and, with Counselors, "Providers") on a shared care plan for evidence-based, culturally-attuned care.

2.2 What Zaha is not. Zaha is a matching, coordination, scheduling, and billing platform. Zaha does not directly deliver mental health or spiritual care. The professional relationship for any clinical or spiritual-care service runs directly between the client and the individual Provider. Zaha is not a substitute for emergency medical or crisis services (see the crisis notice above).

2.3 Cash-pay. Zaha operates on a cash-pay basis. We do not accept insurance and do not submit claims to third-party payers on behalf of clients as of the Effective Date. Session rates and program pricing are disclosed on the Site and in each program's onboarding materials.

3. User accounts

3.1 Registration. To access certain Platform features you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.2 Account security. You agree to notify us immediately at hello@zaha.health of any unauthorized use of your account or other suspected security breach.

3.3 One person, one account. Accounts are personal to the individual client. You may not share, transfer, or sell your account.

4. The client-Provider relationship

4.1 Independent professional relationship. Each Provider is an independent contractor of the Company, not an employee or agent. The professional relationship for counseling or spiritual-care services is between you and the individual Provider.

4.2 Provider licensure and state of practice. Counselors are licensed only in specific states. You may be matched only with a Counselor licensed in your state of residence. Spiritual-Care Providers deliver spiritual guidance and are not state-licensed clinicians; they may be paired with clients across states.

4.3 Not medical advice. Nothing on the Site, in the Platform, in the Programs, or in any content produced by Zaha constitutes medical advice, diagnosis, or treatment. Individual clinical judgments — including diagnosis, treatment planning, and prescribing referrals — are the professional responsibility of the licensed Counselor delivering services to you.

5. Programs, sessions, and payments

5.1 Programs. The Platform offers structured Programs (Sakina, Yaqeen, Fajr, Sabr, Mithaq, Rahma) of defined length, session cadence, and pricing. Program details, session durations, and pricing are shown on the Site and in the Program's landing page.

5.2 Session scheduling. Sessions are scheduled through the Platform. You are responsible for attending scheduled sessions on time and for notifying your Provider(s) or the Company of any need to reschedule per the Platform's cancellation and no-show policy.

5.3 Payment. By initiating a Program you authorize the Company to charge the payment method on file for the applicable session or Program fees per the pricing disclosed at the time of enrollment. The Company bills on behalf of Providers per each Provider's Independent Contractor Agreement.

5.4 Cancellation and no-show. Cancellation less than twenty-four (24) hours before a scheduled session, and no-shows, may be subject to a fee of up to one half of your weekly Program rate, as disclosed at enrollment. The Provider is compensated for the reserved session regardless. The Company will make reasonable exceptions for documented emergencies at its discretion.

5.5 Scholarships. The Company operates a limited scholarship program for clients who cannot afford full pricing. Scholarships are available on a limited basis; write to hello@zaha.health to ask.

6. Data and privacy

Your use of the Site and the Platform is governed by our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy explains what data we collect, how we use it, and your choices. Clients using the Platform for care services are additionally asked to execute the Patient Consent, which specifically addresses consent to coordinated-care information sharing between paired Providers and to research use of de-identified data.

7. Intellectual property

7.1 Company IP. The Site, the Platform, the Zaha name and logo, program names (Sakina, Yaqeen, Fajr, Sabr, Mithaq, Rahma), workbooks, care templates, protocols, and all other Zaha-branded content are the intellectual property of Zaha Health, Inc. or its licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited license. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Site and the Platform solely for your personal, non-commercial use of the services offered.

7.3 Restrictions. You may not (a) copy, modify, distribute, sell, or lease any part of the Site or Platform; (b) reverse engineer or attempt to extract source code except as permitted by law; (c) use the Platform to build a competing product; or (d) use any automated system (crawlers, scrapers, bots) to access the Site or Platform except as we expressly permit.

7.4 Feedback. If you provide us with feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use that feedback without restriction.

8. Acceptable use

You agree not to:

Use the Site or Platform for any unlawful purpose or in violation of these Terms
Impersonate any person or entity, or misrepresent your identity, credentials, or affiliation
Upload, transmit, or distribute any content that infringes intellectual property, is defamatory, harassing, threatening, obscene, or that violates any other person's privacy or rights
Interfere with, disable, or disrupt the Site or Platform, including through malware, denial-of-service attempts, or unauthorized access
Record, screen-capture, or otherwise reproduce any Provider session without the express written consent of the Provider and any other participants
Solicit Providers to leave the Platform for competing services outside its terms
Circumvent any security, access-control, or usage-limitation mechanism

9. Third-party links and content

The Site may contain links to third-party websites, resources, or services (including 988, 911, Naseeha, Crisis Text Line, and other crisis resources). The Company is not responsible for the availability, accuracy, or content of third-party sites. Your use of any third-party service is at your own risk and is governed by that third party's terms.

10. Disclaimers

The Site, the Platform, and all content, services, and materials made available through them are provided on an "as-is" and "as-available" basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, and the accuracy, reliability, or currency of information provided.

The Company does not warrant that use of the Platform will produce any specific mental-health, clinical, or spiritual outcome. Individual results vary. No representation is made regarding the qualifications of any Provider beyond what is disclosed in the Provider's profile at the time of matching.

No advice or information obtained from the Company or through the Site or Platform creates any warranty not expressly stated in these Terms.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, or their officers, directors, employees, contractors, or agents be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, loss of goodwill, or the cost of substitute services, arising out of or related to your use of or inability to use the Site or Platform, whether based in contract, tort, statute, or any other legal theory, even if the Company has been advised of the possibility of such damages.

Notwithstanding the foregoing, the Company's total aggregate liability arising out of or related to these Terms, the Site, or the Platform shall not exceed the greater of (a) the amount you have paid to the Company in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, the above limitations apply to the maximum extent permitted by law.

Important boundary. Nothing in this Section 11 is intended to limit the Company's liability for the Company's own gross negligence or willful misconduct, for death or personal injury caused by the Company's negligence to the extent that liability cannot lawfully be limited, or for any other liability that cannot be excluded or limited under applicable law, or to limit any Provider's individual professional liability for their own clinical practice. Provider professional liability is governed by the Provider's individual malpractice insurance and applicable law, not by these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, and agents from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms; (b) your misuse of the Site or Platform; (c) your violation of applicable law; or (d) your violation of any third-party right, including intellectual property or privacy.

13. Termination

13.1 By you. You may stop using the Site and Platform at any time. You may close your account by contacting hello@zaha.health.

13.2 By the Company. We may suspend or terminate your access to the Site or Platform at any time, with or without notice, for any reason, including but not limited to a violation of these Terms. If you are enrolled in an active Program, we will — except where safety, law, or misuse requires immediate action — coordinate a clinically appropriate transition of your care, consistent with the Patient Consent and your Providers’ professional obligations, before a termination takes effect.

13.3 Effect of termination. On termination, your right to use the Platform ends. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

14. Modifications

We may modify these Terms from time to time. If we make material changes we will provide notice through the Site or by email at least fourteen (14) days before the changes take effect. Continued use of the Site or Platform after the effective date of a change constitutes acceptance of the modified Terms.

15. Dispute resolution

15.1 Informal resolution. Before filing any formal claim, you agree to try to resolve the dispute with us informally by contacting hello@zaha.health. We will attempt to resolve the dispute in good faith within thirty (30) days.

15.2 Binding arbitration. Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Under those Rules hearings are conducted remotely by default. If an in-person hearing is required, it will be held in the federal judicial district where you live unless we agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section 15.

15.3 Class-action waiver. You and the Company each agree to bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — shall proceed in court rather than arbitration, and the waiver remains enforceable for all other claims.

15.4 Exceptions. Either party may bring an action in small-claims court or seek injunctive relief for infringement or misuse of intellectual property or confidential information.

15.5 Opt-out. You may opt out of Section 15.2 (Binding Arbitration) by sending written notice to hello@zaha.health within thirty (30) days of first accepting these Terms.

16. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to Section 15, any action arising out of or related to these Terms may be brought in the state or federal courts located in Delaware, and you may also bring a small-claims action, or any claim you are entitled to bring in court notwithstanding Section 15, in the courts where you live.

17. Miscellaneous

17.1 Entire agreement. These Terms, together with the Privacy Policy and the Patient Consent (where applicable), constitute the entire agreement between you and the Company regarding your use of the Site and Platform.

17.2 No waiver. The Company's failure to enforce any provision of these Terms is not a waiver of the Company's right to do so in the future.

17.3 Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.

17.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.5 Contact. Questions about these Terms may be sent to hello@zaha.health or to Zaha Health Operations LLC at the address disclosed on the Site.